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Tips for Customer Service
I just have to share this great video relating to Zappos customer service and core values. For example, here are just a few ideas--- Zappos offers free shipping both to your home and for returns. They require every employee to experience the call center and the shipping center, no matter who you are (atty, accountant, executive, etc.). They want their brand to be Customer Service.
If you are looking for some ideas on how to improve your customer focus, watch this. I warn you it is 30 minutes, but it was well worth the watch.
http://www.businessinnovationfactory.com/innovationstorystudio/bif4_thsieh.php
If you are looking for some ideas on how to improve your customer focus, watch this. I warn you it is 30 minutes, but it was well worth the watch.
http://www.businessinnovationfactory.com/innovationstorystudio/bif4_thsieh.php
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1. Please use your real name (first and last) when you sign up, or we cannot open your account
2. Please do not use logos or commercial images for your profile photo
3. Events should be posted in the events calendar
4. You can post pretty much anything you want on your own personal page (self promotion, etc), and you can change the style of your personal profile page to reflect your corporate identification if you so choose.
5. Please keep all comments civil and polite. It's OK to feel strongly about a subject, and it's OK to be critical of ideas, but please refrain from personal attacks of any kind.
If you witness or experience any issues, please contact admin@smallerindiana.com and we will look into the matter.
6. Smaller Indiana is supported by its members, and by corporate sponsors. If you're interested in learning more about sponsorship, please call Pat Coyle at 317 332 7878.
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