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Barbara Jones's Blog (2)

Your Answering Machine Said What?

Most answering machines play a polite greeting from the owner and take a message. Nothing fancy, just good old-fashioned automated communication. There are exceptions, though, to all of this bland harmlessness. I was talking recently with David Wachtel of Hauticam Consulting about business etiquette mistakes we can’t believe happen. High on David’s list is answering machine greetings that include the phrase, “…and I will return your call at my earliest convenience.” I have experienced this too,… Continue

Added by Barbara Jones on July 8, 2009 at 5:25pm — 11 Comments

Training and Customer Service Etiquette

People with very nice table manners do not necessarily have good customer service manners. If a company wants employees to exhibit particular good customer service manners those expectations must be clearly communicated. That means including good customer service in the mission statement, orientation materials, job descriptions, handbooks, and all written materials that describe what the company does and how they do it. Specific guidelines like the following make employee coaching easier:… Continue

Added by Barbara Jones on May 6, 2008 at 3:31pm — No Comments

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