Wanted: Customer Service/Order Fulfillment

This is an excellent opportunity for a motivated, problem solving, service oriented
professional who wants to join a fast growing e-commerce company and learn about
online retail. We expect individuals to be able to learn quickly and grow within
the organization. As you become familiar with our systems and how our business
operates you will quickly begin to interact with our suppliers and deal with
more complex problems. We are committed to cultivating employee development
according to their strengths and interests. This is a full-time position located
in Greenwood, IN. Previous experience is not needed.

Responsibilities:

• Receive inbound calls from our customers
• Work with customers by answering questions, researching/resolving issues, and trouble-shooting problems
• Utilizie soft sales techniques to aide customers in finding the right products
• Answer customer support e-mails
• Pick, confirm, pack and ship daily orders
• Engage Web visitors via "live chat"
• Monitor inventory levels and work with team members to understand merchandising plans, new products, and marketing efforts
• Provide feedback to management team regarding service failures, customer concerns and initiating analysis to determine correction action required
• Manage order returns and communicate product issues
• Work on special projects to enhance customer value and satisfaction
• Help coordinate customer support activities for new product and store launches
• Perform other duties as assigned

Other special skills:

• Passionate about customer service
• In-depth experience with Internet (Web and email)
• Strong MS office skills, including Word and Excel
• Excellent verbal and written communication skills
• Ability to retain knowledge of products
• Positive, people oriented and energetic
• Proficient typing skills
• An interest in working hard
• Must excel in multi-tasking
• Solid organization skills with high attention to detail and accuracy

About One Click
One Click is a fast growing company that operates niche e-commerce stores. We
currently have stores in categories such as sunglasses, eco-friendly baby products
and jewelry. Our profitable company is looking to grow by adding smart, energetic,
customer oriented people to the team. This is a great opportunity for someone who
is interested in learning about e-commerce, working with customers and being part
of a close knit team in a high growth business. This is a very open office
environment where information is readily shared and everyone's opinion
counts. While a casual environment, work is fast paced and outstanding results are
expected. We are very selective – whether selecting products, vendors or hiring
employees in order to ensure a good fit.

We are an Equal Opportunity Employer and offer a full benefits package including
medical, dental, vision, and paid vacation.

Where do I send my resume?
If you are a self-motivated, high-energy professional looking for a fast-paced
environment with great potential, please forward your resume and salary
requirements via email to jobs@oneclickventures.com.